All orders ship via registered mail and fully insured. If an order is lost during transport then we will for example be able to issue a full refund or re-send your order. We ship via Deutsche Post, DH...
As soon as your order has shipped an automatic email confirmation is sent out to you. This email contains the reference number of the shipment. Use this number to get tracking information on the carri...
Shipping via COD is not possible....
All orders ship trackable and insured. Don't worry, orders only rarely get lost in transit and if they do then we're there for you! Use the shipment's registration number from the shipping confirmatio...
Some items, like bass guitar cases, are marked as oversize on the product pages. Please inquire before placing an order to make sure that shipping is possible. The oversize items exceed the maximum al...
Yes, it is. All orders ship fully insured....
Yes, no problem. Many of our customers have their orders shipped to their workplace and require a different billing address for tax reasons. When you set up your profile you can enter your shipping an...
We ship via Deutsche Post, DHL or FedEx courier service. If you would like your order to ship using an other carrier or shipping method (like Express), please contact our support team for a quote....
Log into your account and click on Order History and select the order you want information on. If it indicates that your order shipped then is on the way to you. If it says something else your order h...